Grievance redressal policy
If something goes wrong, tell us. Each level below has a name, a way to reach it and a time to reply.
More languages are coming. The English version is the one that applies.
Level 1: Customer care
- Helpline: 1800 410 5988
- Email: info@shriramcredit.in
- In the portal: Help, Make a Complaint
- We reply within 7 working days.
Level 2: Grievance Redressal Officer
- Shriram Credit Company Ltd
- Phone: 1800 410 5988
- Email: grievanceredressal@shriramcredit.in
- Address: Shriram House, No. 4, Burkit Road, T. Nagar, Chennai 600017
- Reply within 7 working days.
Level 3: Principal Nodal Officer
- Shriram Credit Company Ltd
- Phone: 1800 410 5988
- Email: grievanceredressal@shriramcredit.in
- Address: Shriram House, No. 4, Burkit Road, T. Nagar, Chennai 600017
- Reply within 7 working days.
Internal Ombudsman
- Before we finally reject a complaint, our Internal Ombudsman reviews it.
RBI Integrated Ombudsman Scheme, 2021
- If we don't reply within 30 days, or you're not satisfied with our reply, you can complain at cms.rbi.org.in.
- Complain within 1 year of our reply, or within 1 year and 30 days of your complaint if we didn't reply.
- Quote your complaint reference.
Lending service providers
- Shriram Fortune Solutions Ltd: grievance officer at grievanceredressal@shriramcredit.in.